Privacy Policy for Horizon Sojourns

At Horizon Sojourns, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our services on this online platform.

1. Information We Collect

We collect various types of information to provide and improve our bespoke journey planning, luxury flight bookings, adventure tour packages, visa & travel insurance facilitation, and corporate travel management services.

• Personal Identification Information: This includes names, addresses, phone numbers, email addresses, passport details, dates of birth, and nationality, which are necessary for booking travel services.
• Financial Information: Payment card details (card number, expiration date, CVV) for processing transactions. Note that sensitive payment data is typically handled by secure third-party payment processors.
• Travel Preferences and Sensitive Data: Information about your travel preferences, dietary requirements, health conditions (if relevant to travel arrangements), and special requests to tailor your journey.
• Communication Data: Records of your correspondence with us, including emails, chat conversations, and phone calls.
• Technical and Usage Data: Information about your interaction with our online platform, such as IP addresses, browser type, device information, pages visited, and time spent on our site. This is collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: To facilitate your travel bookings, arrange bespoke itineraries, process payments, and ensure smooth execution of all travel-related services.
• Customer Support: To respond to your inquiries, provide assistance, and manage your requests.
• Personalization: To tailor our services and offerings to your preferences, providing a more customized and enjoyable travel experience.
• Marketing and Promotions: To send you relevant updates, promotional offers, and news about our services, where you have consented to receive such communications.
• Service Improvement: To analyze usage patterns, improve the functionality and user experience of our online platform, and develop new services.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
• Fraud Prevention: To detect, prevent, and address fraudulent or illegal activities.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We work with trusted third-party service providers who assist us in operating our business and providing our services, such as airlines, hotels, tour operators, visa processing centers, insurance providers, and payment processors. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

4. Data Security

We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include encryption, firewalls, and secure server environments. While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer needed, we will securely delete or anonymize it.

6. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

• The right to access your personal data.
• The right to request correction of inaccurate personal data.
• The right to request erasure of your personal data.
• The right to object to the processing of your personal data.
• The right to request restriction of processing your personal data.
• The right to data portability.
• The right to withdraw consent at any time, where we rely on consent to process your personal data.
• The right to lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us using the physical address provided below.

7. Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new Privacy Policy on this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Horizon Sojourns

2847 Flinders Street, Floor 12

Melbourne, VIC, 3000

Australia